FAQS:

1. Do we have to make the purchases on-line?

 

No. For convenience, you may order online; however, if you'd like, you may also mail in orders (with personalization details / photos when applicable).

 

If mailing in, send order with payment to:  Giftful Thinking PO Box 38, Piscataway, NJ 08855.  You may also phone or fax in order along with payment information to Tel:  732-735-9322 / fax:  732-885-1235.

 

If mailing photos, please make sure that photos are in a package that will not bend and will carry them properly. Please mark the envelope / package 'Do Not Bend - Photos Enclosed'.

When mailing in photos, it is extremely important to write the first and last name of the purchaser on the back of the photo. In addition, it is also important to write on the back of the photo, what the photo is to be used for (Ex. John Smith – photo tapestry)

 

 

2. What types of payments do you accept?

We accept all major credit cards and paypal. If desired, checks may be mailed in separately to us at our mailing address, Giftful Thinking, PO Box 38, Piscataway, NJ 08855.

 

 

3. How long will it take to get my products?

Shipment of baby gift baskets and most baby gifts would be made within 1-4 days.

 

Shipment of photo tapestries, totes, and pillows is approximately 3-4 weeks, but is well worth the wait (can take upto 6 weeks during a busy season). Shipment of photuzzles, 2-3 weeks.

 

Shipment of stone gifts and hand painted educational puzzles, flip stools, growth charts, chest boxes, bookend and clocks is made within 1 day if in stock.  If merchandise is not in stock, it may take an additional 3 weeks.  Most items are kept in stock.

 

Shipment of personalized rocking chairs, flipstools, and other wooden products would be within 3 to 4 weeks, but is well worth the wait.

 

Rush deliveries can be made at times. We prefer special requests such as these to be communicated directly to our customer service so that they may follow up more closely on a specific order. Additional 'rush' and 'next day' or 'second day' shipping and handling charges may apply.

 

 

4. Why don't I get all my products in one shipment?

Because we try to carry a good variety of styles and types of unique, high quality products, and service our customers throughout the country, some gift products are stored on the East Coast, some Midwest, and some on the West Coast.  We cannot store everything in one location.

 

 

5. For Photo gifts, what quality photo do I need to submit?

The better the photo quality, the better the end result. For Photo Tapestries, Totes, and Pillows: Digital photos should be between 1.5 and 3 MB resolution, or between 700 to 900 pixels. If mailing in photos: Min. size 4"x6" is accepted; 8"x10"  or the larger the photo, the better the results.  Professional photos come out excellent.  If you are unsure of the resolution, submit the photo to us anyway.  We will check it and advise you.

 

 For Photuzzles: Minimum 300 dpi resolution, or mail in photos of 3"x5" or larger. Once again, if you are unsure of the resolution, submit the photo to us anyway.  We will check it and advise you.

 

 

6. Do you do any design work or photo editing?

Some cropping or minor edits may be required to fit the photograph properly on certain items, which our designers will do at no charge. However, for major design work is desired additional fees may apply.  If major design work is required, shipment may take a little longer than the norm.

 

 

7. Can I have a message along with the photo for my personalized photo gifts?

For Tapestries, Pillows, Totes & Photuzzles: : Our designers will be able to add minor texts messages, otherwise only if the message is part of photo. When you send in a .jpeg with text, please make sure the text is not all the way to the edge. It would also be helpful, if you are using Photoshop, to create your text on a different layer and save the file as a .tiff. That way, if the text needs to be manipulated, we can do it.

 

 

8. If I mail in my photos, will you return them?

In order to receive photos back, please make sure the purchaser's first and last name are written on the back of the photo along with what was ordered for that photo (Ex. John Smith, photo tapestry).

 

 

9. Can I return a personalized gift?

Giftful Thinking stands behind the quality of our product. Understandably, personalized gifts may not be accepted for return. There are exceptions, and each case will be evaluated individually. If this is the case, you may return it in new condition and in its original packaging. Customer Service may provide a credit to the account or request a re-stocking fee. Please see our refund policy for more information.

A return authorization # will be required prior to return. You must phone customer service to obtain this return authorization #.

 

 

10. Will you use the image of the entire photo on my photo product?

Some photos may need to be cropped or slightly modified in order to fit properly or look presentable on certain items. This has to do with the size and shape of the item being purchased as well as the size of the original photograph and # of persons, etc. that we are trying to center in the photo. Giftful Thinking can not take responsibility for some cropping that may be required in such cases. Our customer service tries to do a good job and wants to satisfy you. Please understand that sometimes edits to photos may be required to be made. The objective is to keep the main focus of the photo on the selected item in a presentable manner.